ZYLE: Terms of Service & Replacement Policy

Last Updated: April 3, 2026

1. Strict No-Refund / No-Return Policy

At ZYLE, we provide a premium curated collection. Due to the nature of our products:

We do not offer any returns or monetary refunds under any circumstances.

All sales are final once the order is placed.

2. Replacement Policy (The 360° Video Rule)

We only offer a replacement if the product delivered is damaged, the wrong color, or the wrong item due to an error on our part. To be eligible for a replacement, you must provide a 360° unboxing video.

Video Requirements:

The video must start before the parcel is opened.

It must show all sides of the package to prove it was sealed.

The video must be a single, continuous shot from opening the parcel to showing every angle of the sneakers.

Important: Any video that is cut, edited, or paused will be automatically rejected.

3. Reporting Window

Any complaint regarding damage or incorrect items must be reported within 24 hours of the delivery time recorded by the courier. Complaints made after 24 hours will not be entertained.

4. Sizing Issues

Customer Error: We do not offer replacements or returns for size changes if the customer ordered the wrong size. Please refer to our size charts carefully before purchasing.

Our Error: If we send a size different from the one you ordered, we will replace it free of cost (subject to the 360° video requirement).

5. Shipping & Delivery

Estimated Delivery: Our standard delivery window is 5-7 working days.

Delays: While we strive for speed, ZYLE is not responsible for delays caused by courier logistics, weather, or transit issues. We ask for your patience during such delays as they are outside our control.

6. Intellectual Property

The name ZYLE, its logo, and all media content on this platform are the exclusive property of ZYLE. Unauthorized use is strictly prohibited.